Shipping policy
Last Updated:
Thank you for shopping with us. This Shipping Policy outlines how and when your order will arrive once it has been placed on our website.
Processing Time
All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. Should there be a significant delay with your order, we will notify you by email.
Shipping Rates & Delivery Times
UK Shipping
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Standard Shipping (3–7 business days) – Calculated at checkout
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Express Shipping (1–3 business days) – Calculated at checkout
International Shipping
We ship worldwide. Delivery times vary depending on destination:
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Europe: 5–12 business days
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USA & Canada: 7–15 business days
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Australia & New Zealand: 7–15 business days
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Rest of World: 10–20 business days
International shipping costs are calculated at checkout based on your location.
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information may take up to 24–48 hours to update.
Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, or taxes imposed by your country. These charges are not included in our prices and are the responsibility of the customer.
Incorrect Address Information
Please verify that your shipping address is correct at checkout.
If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.
Lost, Delayed, or Damaged Packages
We are not responsible for:
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Packages lost in transit
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Carrier delays
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Packages damaged during delivery
However, we will assist you in filing a claim with the shipping carrier if necessary.
Contact Us
If you have questions about your order or shipping, please contact us at:
📧 shopxquisitemart@gmail.com
We’re always happy to help.